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 Staff Directory

Children's Health Insurance Program (WVCHIP)
Administrative Office Address:


350 Capitol Street, RM 251, Charleston, West Virginia 25301

Phone:            (304) 558-2732
Fax:                 (304) 558-2741
Website:         chip.wv.gov

WVCHIP Office Staff:

Name Email
Jean G. Kranz, Executive Director Jean.G.Kranz@wv.gov
Stacey Shamblin, Assistant Director & Chief Financial Officer Stacey.L.Shamblin@wv.gov
Carmen J. Parrish, Accountant Carmen.J.Parrish@wv.gov
Kelly Cielensky, Special Programs & Projects Manager Kelly.D.Cielensky@wv.gov
Crystal D. Fox, Benefit & Eligibility Specialist Crystal.D.Fox@wv.gov
Brenda K. Jones, Executive Assistant Brenda.K.Jones@wv.gov
Paula M. Atkinson, Systems Access & Data Files Coordinator Paula.M.Atkinson@wv.gov
Candy Vance, Claims Analyst (temp) Candace.A.Vance@wv.gov
Alyssa Eads, Office Assistant (temp)

Other Helpful Contacts 
WVCHIP Helpline 1-877-WVA-CHIP
DHHR Change Center (Change Contact Information; help with wvinROADS.org) 1-877-716-1212
HealthSmart (Prior Authorizations; Utilization Management) 1-800-356-2392
DXC Technology (Medical Claims with dates 1/1/2016 and after; help with finding providers) 1-888-483-0793
CVS Caremark (Drug Claims - Pharmacy Help Desk) 1-800-241-3260
WVU's Rational Drug Therapy Program (Preauthorization) 1-800-847-3859